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Apply for an Electricity Connection

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Apply for an Electricity Connection. The Eskom Group is committed to connecting both existing customers and new ones to the national power grid as soon as possible, allowing them to implement long-term business plans or, in the case of the residential sector, to move into their new residences as quickly as possible.

Apply for an Electricity Connection

Residential customers

Apply for an electricity connection or takeover of supply for your home

You can expect Eskom to supply you with electricity within a short period of time. Take note of and familiarize yourself with the following before beginning the application process:

  • You need to know important information about your connection;
  • For Eskom to process your application more quickly, you must provide the following details and documentation.
  • Here are the six steps involved in the application process for a connection.
  • Click hereto download an application form

Getting the most out of your connection: advice and information

A qualified electrician can assist you in determining:

  • how much electricity you need;

  • what time of day you would use most and least electricity; and

  • whether you will be able to schedule your daily electricity use.

It is important that Eskom collects this information in order to determine your supply size and to recommend the best tariff for your needs.

We would like to remind you that there are costs involved.

This could include

  • connection charges (in the case of a new supply or changes to an existing supply); or

  • transfer fees (for take-over of supply).

Tariffs

Tariffs

In addition to Homelight 20A, 60A, and 80A, Homepower 16kVA, 25kVA, 50kVA, and 100kVA are also available, depending on the size and phase of supply. The tariffs below apply to Homepower and Homelight in 2020.

Take note

  • A prepaid meter will be installed.

  • Eskom will no longer allow applicants to establish a post-paid account to be settled by the presentation of a monthly bill.

Apply for an Electricity Connection

Apply for an Electricity Connection

Tariffs that have an inclining block are those with an increased charge for electricity (like water charges) once consumption reaches a certain level.

Take note

  • The way inclining block tariffs calculate electricity charges makes it advisable to buy only enough energy for a month at a time with a prepaid supply.  Under ‘Homepower tariffs’ above, you can compare and see what the difference is between Block 1 and Block 2 if you buy prepaid electricity in bulk.

  • A fixed daily charge is imposed by Homepower for every purchase of electricity, and it must be paid every time you use electricity: When you purchase prepaid electricity, the amount deducted first will be used to pay for your fixed daily charges between the date of your last purchase and the date of your current purchase. If your payment balance exceeds the inclining block tariff explained above, you will have to purchase electricity.

What are the benefits of a prepaid meter?

New residential customers are only connected to Eskom using prepaid meters. There are several advantages to using a prepaid meter:

  • The ability to decide when to use less and when to use more.
  • Information on how much electricity you use.
  • A prepaid meter eliminates the need for estimating meter readings each month (prepaid meters allow you to pay only for the energy you use).

Additionally, you do not have to pay a deposit if you are installing a prepaid meter through Eskom.

To facilitate fast processing of your connection application, please provide the following details and documentation

  • Contact information (landline, mobile number, and e-mail address).

  • You should supply proof of your physical address (at least a three-month-old account statement will do).

  • Employment status.

  • Next of kin.

  • You will need the name of your bank, the type of account, the account number, and the branch or branch code (if applicable).

  • Meter number (if applicable).

If you are a homeowner,

  • Copy of your ID.

  • Proof of ownership.

  • Certificate of Compliance (COC).

If you are a tenant,

As of April 2022, tenants cannot apply.

If you apply for a body corporate:

  • Certificate of establishment of Body Corporate.

  • Letter of authorisation.

  • Copy of ID of the person authorized.

  • Certificate of Compliance

Call 08600 37566, e-mail [email protected]

The Six Steps of the Connection Application Process

Step 1: Please complete the application form for connection.

Email it to [email protected] – ensure a reference number.

Step 2: Eskom will do:

  • You will be contacted via telephone or SMS to arrange a date and time for a site visit by the Eskom Call Centre.

  • Decide which line / cable route to use.

  • Design the connection according to the technical specifications.

  • Decide where your customer interface unit and prepaid meter should be installed (usually the kitchen).

  • Find out how much your connection will cost.

Within 30 days of submitting your application, the above-listed activities will be completed.  However, the time required varies and depends on:

  • The scope of work; and

  • To get an electricity connection to your home, Eskom needs a way-leave agreement, which gives them the right to install infrastructure through or over your property.

Please contact the Call Centre at 08600 37566 should you wish to enquire about the above – whenever you call, please provide the Call Centre with your reference number.

Step 3: Eskom provides you with a quote.

It varies from project to project how long it takes for a quote to be compiled. Quotes are usually valid for 30 days after receipt of your application.

You will receive a quote listing the charges payable and a copy of the following documentation based on your unique circumstances:

  • Letter of acceptance.

  • Eskom supply agreement.

  • Annexure A: Standard conditions of supply.

  • Annexure B: Tariff information.

The terms and conditions contained in Annexures A and B form an integral part of your electricity supply agreement with Eskom, and should be included in your quote.

  • Please contact the Call Centre at 08600 37566 should you wish to enquire about the above – whenever you call, please provide the Call Centre with your reference number.

Note: It is your choice whether to accept or reject the quote within 30 days of its date.

Step 4

After reviewing everything, you need to accept the quote by signing a) the letter of acceptance, b) the electricity supply agreement, and c) the standard conditions of supply (Annexure A) and returning all three to the mailing address outlined in the quote.

Eskom will return the signed agreement to you and issue you with an account number.

  • You will be charged a connection charge once you accept your quote. Your supply’s phase and size affect this charge.

  • Information about these payment options is provided in the quote. Payments may be made at First National Bank, EasyPay offices or by EFT (electronic funds transfer).

 Note: In order for Eskom to construct the connection as soon as possible, you must let them know whether you accept the quote.

Step 5: Construction of the connection

Construction work usually takes three months to complete after all the required paperwork and payments are received, or as specified in the quote.

  • The length of the construction period varies based on the scope of the work and government laws specific to your supply. You will be contacted by a representative of Eskom Call Centre to schedule a time and date for the construction of your property.

  • Give the Call Center your reference number whenever you contact them to find out when construction is scheduled to begin and end.


Business connections

You can expect Eskom to supply you with electricity within a short period of time. Take note of and familiarize yourself with the following before beginning the application process:

You need to know important information about your connection;
For Eskom to process your application more quickly, you must provide the following details and documentation.
Here are the six steps involved in the application process for a connection.
Click here to download an application form

The application must indicate whether the applicant is applying for

  • New electricity supply
  • Change in supply size
  • Connection change, such as a line deviation
  • To determine the load requirements, conduct a load profile study – speak with an electrical engineer.
  • The electricity demand rating of the equipment you will be operating
  • The time of day the equipment will be operating
  • Whether you will be able to schedule your operation
  • Whether all equipment will be operating at the same time

Eskom can determine the following based on this information:

  • How much electricity you need
  • The tariff options most applicable to your business

Please note that it is up to you to decide on the above.

You may have to pay the following costs if you connect to a new service or modify an existing service:

  • A deposit that covers three months of an estimated account
  • Connection charges, which covers the cost of the connection plus a contribution to upstream costs.

(The amount of the deposit and connection charge will vary depending on the cost of the connection, the size of the electricity supply, and the tariff chosen.)

Please go to Eskom’s tariff list – some of the options available are
  • Businessrate (16 kVA / 25 kVA / 50 kVA / 100 kVA) – this is not a time-of-use tariff
  • Miniflex (>25 kVA / < 5 MVA) – this is a time-of-use tariff
  • Nightsave Urban Small (from 25 kVA to 1MVA) – this is a tariff suitable for high load factor supplies
A comparison tool that looks at what would be the most suitable tariff is available–  an electrical engineer could assist in providing you inputs into the model.
To enable Eskom to process your application quickly, you need to provide the following information and documentation
  • If applicable, your business’s registration certificate
  • Tax registration certificate
  • Copy of this person’s ID
  • Certificate of Compliance
  • An authorization letter on your company letterhead authorizing you to contract with Eskom on behalf of a specific person with a specified designation

The Six Steps of the Connection Application Process

 

 

 

Step 1: Submit your connection application

E-mail it to [email protected] – ensure that you get a reference number.

Step 2: Eskom will proceed to: upon receiving your application and supporting documents:

  • An Eskom Call Centre representative will contact you by phone or SMS to arrange a site visit time and date

  • Select the appropriate line / cable route

  • Negotiate the transformer / meter position

  • Conclude a way-leave agreement1

  • Apply for the necessary statutory approvals

  • Compile a technical design

  • Calculate the costs of the electricity connection

You may be able to complete the above-listed activities within 30 days of submitting your application. Depending on the scope of the work, the time required will vary.

  • For any questions regarding the above, please call 08600 37566 and provide the Call Centre with your reference number.

Step 3: Eskom provides you with a quote

Depending on the scope of the project, Eskom needs a certain amount of time to compile a quote.

It is possible to provide a quote within 30 days for minor works.  The time required to prepare a quote may vary depending on the size, complexity and cost of the supply. Eskom may, initially, only provide you with a non-binding estimate before preparing a quote.

Detailed financial, technical, and legal information will be included in the quote. It will also list:

  • The deposit and connection charge fee payable

  • Choice of tariff

  • Supply size

  • Validity (normally 3 months)

  • When the connection will be done

There will also be the following documentation included with the quote:

  • Letter of acceptance

  • Eskom supply agreement

  • Annexure A: Standard conditions of supply

  • Annexure B: Tariff information

Generally, a way-leave agreement specifies that a property owner grants permission to a service provider (like an electricity company) to install pipes or cables spanning the property.

If you wish to enter into an electricity supply agreement with Eskom, ensure you include copies of Annexures A and B in your quote.

  • For information about the progress of your quote, or if you have received a quote, but need clarification about information in the quote, please call 08600 37566. Give the Call Centre your reference number whenever you contact them.

Please note that you have 30 days from the date on the quote to accept or reject it.

Step 4

 As soon as you agree with everything in the quote, you must sign, sign, sign the letter of acceptance, sign the electricity supply agreement, and sign a copy of the standard conditions of supply (Annexure A) and return them all to the address in the quote.

Before Eskom can begin work on the connection, a deposit and connection charge (as detailed in the quote) must be paid.

  • A copy of the quote provides information about the payment options, including First National Bank, EasyPay offices, and EFT (electronic funds transfer).

  • When you pay the deposit (as stipulated in the quote), either a bank guarantee or a cash deposit can be made.

You must indicate your acceptance of the quote as soon as possible so that Eskom can proceed with the construction.

Step 5: Setting up the connection

  • It will be stated in the quote what the construction period will be based on the scope of work and government statutory requirements.

 (You will be contacted by the Eskom Call Center on specific dates and times to allow access to your property for construction.)

  • If you would like to know when construction will begin and when it will be completed, please call 08600 37566. Make sure to provide the call centre with your reference number whenever you make an enquiry.

Step 6: Turning on your connection

Eskom will contact you upon completion of the infrastructure construction to provide feedback and assist with any outstanding issues.

Assisting with the connection process will be a Eskom official.

Give the Call Centre your reference number if you encounter any problems or difficulties after connecting.

  •  If applicable, your business’s registration certificate

  • Tax registration certificate

  • If applicable, a signed letter on your company letterhead authorizing a specific person with a specified designation to contract with Eskom on your behalf

  • Copy of this person’s ID

  • Certificate of Compliance

Call 08600 37566, e-mail [email protected] or visit an Eskom Customer Service Hub closest to you should you need any clarification in regard to the above.

For More Information Visit Official Site

 

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New and additional power supply

Apply to Connect Your Generator to the Electricity Network

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Apply to Connect Your Generator to the Electricity Network. We have seen a growing number of consumers install small-scale embedded generation (SSEG) systems to generate and distribute their own energy in order to use more integrated electricity systems.

Apply to Connect Your Generator to the Electricity Network

A large demand for clean alternative energy that has the potential to be integrated back into the national grid is also addressed by our SSEG programme.

Small-Scale Embedded Generation

Eskom’s grid tied generator customers must meet the NERSA licence/registration requirements regardless of whether they export to the grid. For generator operation, customers must register with NERSA or obtain a license from their local utility, as appropriate. For NERSA to be able to connect to the grid, Eskom must provide information.

For grid-tie customers, Eskom must be contacted, the quoted fees must be paid, and the agreement with Eskom must be signed.

NERSA does not require generator licenses and registrations

  • is utilized as a back-up source of electricity, during power interruptions.

  • that is not grid tied (no point of connection to the grid), irrespective of size.

  • is of size  <100 kW, but must be registered with the utility in a manner prescribed by NERSA.

The generator must be connected to the grid, and you must pay the quoted charges and sign the Eskom agreement. Customer generators that are not grid-tied must supply Eskom with a signed declaration that their systems do not operate simultaneously with Eskom’s. The Eskom network, Eskom customers, and public may be at risk if an unauthorized grid tied generator installation is found.

NERSA registration required for generators

  • has a maximum capacity of >100kW but  < 100 MW

  • Connects to the grid (whether or not you export energy)

  • (size not mentioned) Used for 36 months maximum for demonstration purposes

  • Before schedule 2 of the Electricity Regulation Act was amended, it was exempt from licensing.

Generators requiring NERSA licensing, if applicable

  • has a maximum capacity above 100 MW.

  • is used for demonstration purposes only, for a maximum period of > 36 months (size not mentioned)

According to Schedule 2 amendment (October 2021), the information above is accurate. Updated information can be found at NERSA.


Generator Network Configurations

The generator network configurations we offer can be customized to meet your electricity production needs. Make sure you understand the type of installation you need, as this can impact the legal, regulatory, technology standards, tariffs, and requirements for metering equipment.

Using off-the-grid technology

Generators on off-grid systems, or stand-alone systems, are not connected to Eskom’s distribution network. Generators are therefore independent of the power grid and don’t require electricity from Eskom. The National Energy Regulator of South Africa (NERSA) does not require authorization for this type of generator network configuration.

Generator configuration for standby use

Grid-tied or non-grid-tied standby systems are available. Eskom must approve standby generators for grid-tied systems. As no Eskom point of connection is needed for a non-grid-tied generator to operate, it does not require Eskom’s approval. As long as the standby generator is only used when there is an interruption in electricity supply, there is no need for its registration with NERSA.

Power consuming installations (non-exporters)

Electricity is provided to your property via this grid-tied generator network configuration that does not export energy to Eskom’s power grid when required.

Although it does not export energy into the distribution network, this installation will require Eskom authorization because it is grid-tied. An Eskom authorization can be obtained through an application, payment of fees, and a new agreement covering tariffs, legal requirements, regulatory requirements, and technical requirements.

The Eskom connection and use-of-system agreement will specify the maximum export capacity (MEC) at zero kW. ​

There will not be tariff charges, but the grid connection may incur costs. Eskom may disconnect supply if it finds that any energy is being exported in violation of the agreement.

Electricity Regulation Act (ERA) Schedule 2 specifies criteria determining whether the generator requires registration or licensing, or is exempt from registration with NERSA.

Exporting power into the grid is the purpose of these installations

Generator network configurations such as this one do not consume all electricity generated. Exporting part or all of the energy into the grid will allow you to get an energy offset credit on your account, and you can wheel the energy to another customer so they can get an energy offset credit as well.

According to Schedule 2 of the ERA, grid-tied generator connections will either be registered or licensed with NERSA, or will be exempt from registration. Eskom authorization is required for this type of generator connection.

Eskom authorization involves applying, paying fees, and signing new contracts covering tariffs, legal requirements, and technical requirements.

Energy export capacity into the grid will be specified in the Eskom connection and use-of-system agreement. Energy exported to the national grid may be subject to tariff charges, and the generator may need to be connected to the grid.


Embedded Generation Tariff Charges

There are a variety of tariffs available depending on the type of small-scale embedded generation (SSEG) you are installing. If you are connected to embedded generation, you will be charged the following fees:

No grid-tied energy exports

The small-scale embedded generation must be installed on a time-of-use (TOU) tariff or converted to one.

The electricity load is subject to the following tariffs

  • For Rural – Ruraflex or Ruraflex-Gen tariff

  • For Urban – Miniflex, Megaflex-Gen tariff (>22 kVA connection) or Homeflex4

Different charges are applied to consumption during different periods of the TOU. Tariff changes require new supply agreements as well. For the new point of connection, the agreement also covers connection and use of the system.

Grid-tied generation with exported energy

  • “Grid-tied generation without exported energy” has the exact same embedded generation tariff charges and requirements as described above.

  • Furthermore, export tariffs include Ruraflex Gen, Megaflex Gen, or Gen DUoS

Compensation for energy exported to the grid

  • Our Gen-offset tariff will apply to energy exported into the grid that is not wheeled (transported) to another Eskom customer. To stipulate this offset credit, the electricity supply agreement must be amended.

  • Energy exported into the grid and wheeled to another Eskom customer (the off-taker) will be credited to the off-taker at the Gen-wheeling tariff. There is a need to amend the electricity supply agreement to highlight these wheeled credits.

  • NERSA requires either licensing or registration of all the above, or exemption from licensing or registration.

  • Monthly billing is applied to all of the above.

  • When an offset or wheeling transaction occurs, we may also allow the user/buyer of the energy to bank (carry-over energy produced but not consumed to the next month).

Low-voltage generators are not eligible for wheeling

Prepaid customers

TOU and total exported energy cannot be calculated by our prepaid meters and metering systems at the moment. When you switch from prepayment meters to billed meters, you will be charged according to your TOU tariff.


Embedded Generation Application Process

By choosing a renewable energy source, small-scale embedded generation offers you the opportunity not only to participate in the South African independent electricity generation market, but also to boost your green credentials. For your generator to be legally and safely connected to Eskom’s grid, we have streamlined our embedded generation application process.

Costs associated with grid-tie

Eskom must receive your embedded generation application form before your installation can be connected to the national grid. The cost of your grid-tied connection will then be outlined in a quote.

The connection charges include

  • A quotation fee

  • Metering changes

  • Any network upgrades that may be required

Upon acceptance of the quote, payment of the charges, and signing of relevant agreements, we will begin the process of authorizing the connection.

Possible agreements to be signed

  • If the existing Eskom electricity supply agreement is old, if the tariff has changed, or if there are any changes to the supply, then Eskom must enter into a new agreement.

  • Amendments to the electricity supply agreement to activate energy offset, wheeling, or banking.

  • An agreement establishing the conditions and obligations of a generator’s connection to the system.

Apply now>>>

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